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User experience is at the heart of great digital design

And great digital experiences are built on a deep understanding of your customer’s needs, behaviours and expectations.

We combine a lean UX approach with our knowledge of human behaviour and the foundations of user-centred design to create great experiences and deliver outcomes that matter.

  • Gain valuable insights from real users through research and testing

  • Create useful and usable products that make a difference in your customers’ lives

  • Increase your team’s velocity and bring products to market faster through an iterative and collaborative design process

We can help you to

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Audit an existing digital experience

Using a set of industry-standard criteria and principles we can take a fresh look at your digital experience, identifying where there may be gaps and opportunities for improvements.

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Better understand your customers

Great digital experiences are built on a deep understanding of your customer’s needs, behaviours and expectations. Uncover rich insights to provide moments of great value to your customers.

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Design and test digital experiences

Bring together your amazing team of subject matter experts with customers and co-create meaningful digital experiences to solve their biggest problems.

Our UX toolkit

Usability testing

User research

Wireframe & prototype development

Art direction, UI design & design systems

UX audits & heuristic reviews

Information architecture

Content strategy

Collaborative ideation & design


Our approach to brand and user interface design

Digital touch-points aren’t just an execution of your brand: they’re an integral piece of the customer experience. A consistent, authentic customer experience is key for success, and your digital experience – app, software, website or other platform – is often the most visible touchpoint. User interfaces are a way of not only facilitating a transaction, but a key carrier of your brand: your vision, mission, values and truth.

Printed brand guidelines being translated into digital on a laptop

For us, this means taking the time to understand your brand.

We can’t help it – we’re curious and inquisitive at heart, and fascinated by how brands have shaped our lives (and society) over time. We’re excited not only by how brands deliver and measure value (see our approach to customer experience and service design), but also how a brand can be communicated through the visual and interactive layers of digital experiences. It’s more than a ‘look and feel’ for us, but how does each and every detail of a digital touchpoint help tell your brand story?

At Atomix, we use our branding, visual and user interface design capability to:

  • Create thoughtful translations of brand guidelines into highly intuitive, beautifully crafted digital art direction to tell your brand story through exploration of mediums such as photography, illustration, animation and interaction design.
  • Create effective design systems for brands, incorporating brand elements, such as logos, colour, typography and grids into components, patterns and templates, all of which helps your customers navigate your digital ecosystem, with consistency and standards to aid usability and build trust.
  • Create a holistic brand communication approach across all channels.

Our user testing lab

A space to innovate, create & validate

User Experience

Our user research lab is a comfortable and convenient resource located in the heart of North Adelaide.

The lab is a versatile space easily adapted for a range of customer research and product innovation activities, including one-on-one usability testing, in-depth interviews, competitive testing, studies in simulated user environments, design thinking and innovation workshops.

Our lab is also flexible and mobile, enabling us to bring our research and testing facilities to you or to your customer’s location.

Talking to the right participants is key to success in user research. We work with some of Australia’s leading recruiters to ensure we engage the right user profiles and personas for your unique project. We can manage the recruiting, scheduling, and incentives for all participants on your behalf.

The lab features:

  • One-on-one testing station using a variety of devices
  • An observation deck with live-streamed footage from the testing lab
  • Video streaming and videoconferencing
  • Picture-in-picture video
  • Eye tracking technology
  • On-demand video session archives
  • High definition image, high-quality audio and session transcription
  • Wireless internet access

User experience specialists

Atomix develops innovative solutions to complex business challenges.

We’ll work with you to understand your business challenges through up-front research with your customers and stakeholders. We’ll validate and refine solutions along the way using an iterative design process. You won’t get big fluffy documents from us – but you will get rich, valuable insights and recommendations through a collaborative, consultative process.

Learn more about us

Customer Journey Mapping Adelaide

Turn meaningful insights into action

Contact our UX team to discuss your needs, ask any questions and uncover the critical problems facing your users.